Worldwide internship

ORGANIZATION PROFILE: 5 stars hotel and resort

POSITION DESCRIPTION: Work for 5-stars hotels at one of the world΄s most astonishing and exotic places. Our internship in the Caribbean gives you the opportunity to enhance your Spanish skills as well as your professional work experience. We offer a wide variety of internship positions which are divided in Business, Marketing and Tourism Internship positions.
Marketing & Sales:
• Observation of negotiations with travel agencies
• Creation of billboards for travel agents, visitors...
• Perform system scans to control the positioning
• Manage prices and rates subject to availability: Revenue Management
• Preparation of the booking files by day, month, and year.
• Perform daily and monthly sales markets and classify per market
• Preparation of daily, weekly, biweekly and monthly reports
• Review of the daily, weekly, and monthly occupation
• Preparation of the room nights, average rate and average occupation report
Human Resources:
• Implementation of Policies and Procedures
• Participation in the evaluation of candidates and selection processes
• Design and implementation of training activities and courses, organization of training activities (logistics, administrative), prepare reports of formative assessments.
• Participate in managing the performance Appraisal System, participation in budgeting and sizing, study workforce productivity.
• Handle inquiries relating to labor relations to prevent or resolve conflicts, communicate and inform and if necessary train the chiefs of departments for better performance, conduct internal audits of the work area.
• Actively participate in the innovation and development of new projects and concepts for the department and the hotel. Support and collaborate in all communication actions affecting the human resources.
Administration & Finance:
• Working directly with leaders of Management, Billing and Credit
• Billing and monitoring of non-paid
• Accounting of all the departments
• Permanent revision of administrative emails
• Information management: documents, invoices, records, invoices, contracts, etc..
• Monitoring and tracking of shipments, invoices and suppliers…
• Cash, accounts and billing management.
• Management of databases.
Event management:
• Organization of weddings, meetings, birthdates and other events that have been paid to be organized in the hotel
• Collect all the requirements of the client for his event
• Contact all suppliers to create the event according to what has been ordered by the client: drinks, restaurants, rooms, meals, leisure.
• Administrative tasks in the direction department (prospection - contact clients - prices - communication...)
Public relations:
• Provide personal attention to each of the guests by providing information about services and facilities in the hotel, creating an image of care, warmth and quality.
• Provide necessary, clear and accurate information about the hotel
• Perform operational tasks of the department as reservations in the different restaurants, in the spa and golf course, report of complaints, assistance in incidents.
• Realize courtesy and welcoming calls to be informed of the satisfaction and needs of the guests.
• Supervise birthdays, honeymoons (LM), loyal customers (CR) or VIP guests

REQUIREMENTS (if any): • ENGLISH IS A MUST and Spanish is considered as a plus.
• Ability to learn quickly.
• Ability to meet the needs of the clients
• Able to read, analyze, and interpret information, documents and policies
• Manage conflicts, negotiate, and resolve situations
• Able to face competing demands and prioritize tasks
• Self-motivated, independent and able to take initiative.

INTERNSHIP PERIOD: Continuous
LOCATION: Cancun & los cabos
SECTORS:
Business
Marketing
SALARY: N
STIPEND: Y
TUITION ASSISTANCE: N
COLLEGE CREDITS: Y
APPLICATION DEADLINE: flexible
APPLICATION PROCESS: send your CV to: apply@worldwideinternship.com

Indicate that you learned of our internship position through the Rising Star Internships web site.

CONTACT INFORMATION
Anne Barailler
Marketing agent
Pablo Moncayo
Monterrey
Mιxico

Telephone: 8117678493
URL: www.worldwideinternship.com

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